![]() ![]() The Receiver Clean-Up Utility is a standalone executable file and does not require installation.Īlthough the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed. The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x).If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required.When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in.When errors occur during upgrade from an earlier version of Receiver or Online Plug-in. ![]() The Receiver Clean-Up utility is designed to assist with the following scenarios: Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility. Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility. Download ReceiverCleanupUtility.zip Why can't I download this file? This article is intended for IT administrators. ![]()
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